🛡️ Privacy Policy

Last Updated: APRIL 27, 2025

Overview

This Privacy Policy explains how Wag & Whisker ("Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from us (collectively referred to as the "Services").
Throughout this policy, "you" and "your" refer to users of the Services, including customers, visitors, and any individual whose information we handle.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described here.
If you do not agree with our policies, please do not use or access our Services.

🔄 Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
Whenever changes are made, we will post the updated Privacy Policy on our Site and revise the "Last Updated" date.
We encourage you to review this page regularly to stay informed.

📋 How We Collect and Use Your Personal Information

We collect personal information in several ways to provide you with the best experience possible. Here's how:

Information You Provide Directly

When you interact with our Services, you may give us information like:

• Your name, address, phone number, and email

• Billing and shipping information

• Payment details (processed securely)

• Account details such as usernames and passwords

• Any communications you send to customer support

You can choose not to provide certain information, but it may affect your ability to use some of our Services.

Information We Collect Automatically

We may automatically collect information about your interactions with our Services through cookies, pixels, and similar technologies ("Cookies"), including:

• Device and browser type

• IP address and location data

• Pages visited and time spent on the Site

• Interactions with our emails and advertisements

Information from Third Parties

We may receive information about you from:

• Service providers like Shopify (who power our online store)

• Payment processors

• Marketing and analytics partners

All third-party data is treated in accordance with this Privacy Policy.

🔐 How We Use Your Information

We use your personal information for purposes including:

• Providing Services: To fulfill orders, process payments, arrange shipping, handle returns, and manage your account

• Marketing: To send you promotional emails, special offers, and relevant advertisements

• Security: To detect, prevent, and respond to fraud, abuse, or other security issues

• Service Improvement: To understand your needs better and improve your experience

🍪 Cookies

We use Cookies to:

• Recognize you and remember your preferences

• Improve site functionality and user experience

• Analyze how you interact with our Site

• Show you personalized advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

🤝 How We Share Your Information

We may share your information with:

• Vendors and service providers (such as payment processors and shipping partners)

• Marketing and business partners (only with your consent where applicable)

• Affiliates within our corporate group

• Legal authorities if required by law

• In the event of a business transaction like a merger or sale

We do not sell or share sensitive personal information without your explicit consent.

🌐 Third-Party Websites and Links

Our Site may include links to third-party websites.
We are not responsible for the privacy practices of these external sites.
We encourage you to review their privacy policies before sharing any personal information.

🧒 Children’s Privacy

Our Services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
If you believe a child has shared personal information with us, please contact us so we can remove it.

🔒 Data Security and Retention

While we implement appropriate security measures, no system is completely secure.
We recommend not sending sensitive information through unsecured channels.

We retain your personal information for as long as necessary to fulfill our Services, comply with legal obligations, and resolve disputes.

🧾 Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of the personal data we hold about you

• Delete: Request deletion of your data

• Correct: Request correction of incorrect or incomplete data

• Portability: Request transfer of your information

• Restrict Processing: Ask us to limit how we use your data

• Withdraw Consent: Withdraw previously given consent

• Appeal: Appeal if a request is denied

You can manage your communication preferences at any time by unsubscribing from our marketing emails.

To exercise your rights, please contact us using the information provided below.
We will not discriminate against you for exercising your privacy rights.

🌎 International Users

If you are accessing our Services from outside your country of residence, please note that your data may be transferred, stored, and processed across borders, including in the United States and other jurisdictions.
We take appropriate measures to ensure your information remains protected.

Thank you for trusting Wag & Whisker with your personal information! We are committed to protecting your privacy and providing you with the best possible experience. 🐾