🔁 Wag & Whisker Refund & Return Policy

At Wag & Whisker, we completely understand — sometimes things don’t go as planned! 🐾 That’s why we proudly offer a 30-day return policy to make sure you feel confident shopping with us.

You have 30 days after receiving your order to request a return.

📝 What You’ll Need to Qualify for a Return:

✅ Your item must be unused, unworn, and in the same condition you received it.
✅ It must have the original tags and packaging.
✅ You’ll need the receipt or proof of purchase.

📦 How to Start a Return:

Simply email us at shop@wagandwhisker.com.

If your return is approved:

• We'll send you a return shipping label.

• We'll provide easy instructions on where and how to send your package.

⚠️ Important: Please do not send anything back without contacting us first — we won’t be able to process items returned without authorization.

Have questions? Reach out anytime at shop@wagandwhisker.com — we’re happy to help! 🐶

🚨 Received a Damaged or Incorrect Item?

Please inspect your order immediately when it arrives.
If you notice damage, defects, or wrong items, contact us right away so we can fix it fast! 🛠️

🚫 Items That Cannot Be Returned:

Some items are non-returnable, including:

• Perishable goods (like pet treats or food) 🥓

• Custom or personalized pet products 🐾

• Health or personal pet care items (e.g., pet grooming tools, collars in direct contact with skin) 🛁

• Hazardous materials (like sprays or flammable liquids) 🔥

• Sale items or gift cards 🎟️

Not sure if your item is eligible? Email us — we’ll clarify everything for you!

🔄 Want to Make an Exchange?

The quickest way to get what you want is simple:

1. Return the original item.

2. Once your return is accepted, place a new order for your preferred item. 🛍️

Easy swap, easy wag!

🇪🇺 EU Customers — 14-Day Cooling-Off Period

If you're located in the European Union, you’re entitled to cancel or return your order within 14 days for any reason — no explanation needed.

Just ensure:

• The item is unused and in its original condition.

• Tags and packaging are intact.

• You have the receipt or proof of purchase.

💸 Refunds

After receiving and inspecting your return:

• We’ll notify you whether the refund is approved.

• If approved, your refund will be issued back to your original payment method within 10 business days.

⚡ Heads up: Your bank or card provider might take a little extra time to finalize the refund on their end.
If it’s been more than 15 business days and you still haven’t received your refund, please contact us at shop@wagandwhisker.com.

Thank you for trusting Wag & Whisker! 🐾 We're committed to making sure you (and your pets!) are absolutely thrilled with your experience